
High-Tech Plumbing Professional
2 weeks ago
Plumbing professionals can make a significant impact in the industry by joining our team.
We deliver first-class technical guidance and support to the plumbing sector, enhancing customer engagement through superior technical expertise, innovation, ease of installation, performance, and value.
Our dynamic team combines rich heritage with technical expertise and innovative drive. For over a century, we have crafted high-quality products for homes and offices.
Key Responsibilities:
- Act as Subject Matter Expert (SME) for technical support to sales teams, including joint calls to provide assistance.
- Resolve AS&S issues in-market, working with local service agents.
- Lead resolution of quality issues affecting installations and ensure effective solutions are implemented.
- Provide troubleshooting and technical solutions for customer problems raised through sales escalation.
- Stay updated on industry standards and guide business on training impacts.
Required Skills and Qualifications:
- Ongoing commitment to exceeding customer expectations
- Excellent communication and rapport-building skills.
- Advanced problem-solving and troubleshooting abilities.
- Creative approach with a pragmatic and practical mindset.
- Engaging presentation and group facilitation experience.
- Strong industry network and connections.
- On-the-tools experience as a plumber or similar trade.
- Technical qualification in plumbing.
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