Customer Service Officer
4 days ago
About the Role
We are seeking a skilled and enthusiastic Customer Service Officer to join our team at Workskil Australia Ltd. As a Customer Service Officer, you will be the first point of contact for all visitors to our site, providing exceptional customer service and support.
This is an exciting opportunity to work in a fast-paced environment, utilizing your administrative skills to direct inquiries to the appropriate area in a timely manner. You will also provide operational support to your colleagues, working collaboratively as part of a close-knit team.
The successful candidate will have strong time management and organisational skills, with the ability to balance day-to-day tasks with ease. You will be competent in using the Microsoft suite and have experience taking accurate queries by phone and using a customer relationship management system.
You will also have a professional and friendly demeanor, even when dealing with challenging situations, and be able to maintain a calm approach. Additionally, you will be able to work with culturally or linguistically diverse people, ex-offenders, youth, and disadvantaged groups.
Key Responsibilities:
- Provide exceptional customer service and support to clients and stakeholders;
- Direct inquiries to the appropriate area in a timely manner;
- Provide operational support to colleagues;
- Maintain a professional and friendly demeanor in challenging situations;
- Work collaboratively as part of a close-knit team;
- Use Microsoft suite software to complete tasks efficiently.
About Us
Workskil Australia Ltd is a national not-for-profit and charitable organisation dedicated to supporting Australians achieve economic and social self-reliance. We offer a range of employment, work experience, disability, youth, Indigenous, and community services across New South Wales, South Australia, Western Australia, and Victoria.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.
Our Benefits
As a Customer Service Officer with Workskil Australia Ltd, you will enjoy a competitive salary, estimated to be around $60,000 per annum, plus benefits including:
- A 9-day fortnight, allowing for a healthy work-life balance;
- A portion of the salary available through tax-effective salary packaging;
- Ongoing career development opportunities;
- A supportive and innovative work environment;
- The chance to make a real difference in the lives of our customers.
To be successful in this role, you will need to possess the following skills and qualifications:
- Demonstrated excellent administration skills, attention to detail, and computer literacy;
- Strong verbal and written communication skills;
- Experience in a busy reception or front-of-house role dealing with a wide range of members of the public;
- Ability to maintain a calm and professional approach in challenging situations;
- Ability to work with culturally or linguistically diverse people, ex-offenders, youth, and disadvantaged groups.
About Your Application
Please submit both a cover letter and resume, combined into one file as a PDF or Word document. Incomplete applications will not be considered. Prior to an offer of employment being made, candidates must provide authority for a Federal Police Clearance and other checks that may be a requirement of the position.
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