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Audio Visual Service Technician

2 months ago

Mulgrave, Victoria, Australia EQUANS Full time

About Equans

Equans is a leading provider of technical services, delivering value to customers through a unique combination of skills in Mechanical, Fire Protection, AV, and Electrical and Communications Services.

Job Summary

We are seeking an experienced AV Service Technician to join our team at Equans. As an AV Service Technician, you will be responsible for providing effective technical maintenance and repairs to commercial-grade AV equipment, ensuring proper client support and satisfaction.

Key Responsibilities

  • Provide hands-on technical maintenance and repairs to AV equipment, ensuring proper client support and satisfaction.
  • Perform preventive and corrective maintenance for AV/Videoconferencing equipment and systems across various sectors, including government, health, education, and residential environments.
  • Ensure proper reporting, response, and resolution of incidents and issues.
  • Collaborate with the service coordination team, project managers, and control system programmers to ensure seamless service delivery.
  • Provide end-user training to customers on AV systems and equipment.

Requirements

  • Operating knowledge and ability to troubleshoot and maintain audio visual hardware, software, and systems.
  • Demonstrate an intermediate technical understanding of control systems (AMX/Crestron), AV switchers, routers, scalers, audio reinforcement equipment, and other associated AV peripheral devices.
  • Ability to operate, troubleshoot, and maintain videoconferencing equipment and systems.
  • Proven customer service skills and ability to interpret and follow AV system drawings to troubleshoot and resolve issues.
  • Ability to document all work in a clear and concise manner.
  • Ability to multitask, support multiple customers, and ensure tasks are followed through to resolution.
  • Flexible work schedule, including early morning, late evening, and weekend work.
  • 5+ years of experience in the AV industry.
  • Infocomm CTS Certified preferred.
  • Demonstrated technical knowledge of audio, video, broadcast production, routing, switching, and AV control equipment.
  • Experience and product training in Crestron, Amx, Extron, QSC, Biamp, Cisco/Polycom VC, etc.
  • High-level communication skills and exceptional customer service skills.
  • Be well-presented, as this is a customer-facing role.
  • A valid driver's license.

What We Offer

  • A competitive salary package and comprehensive training.
  • A collaborative and inclusive work culture.
  • Strong and supportive leadership.
  • Opportunities for growth and learning within your role.
  • A great team environment.