About Dusk

Dusk is a leading retailer of candles, home decor, and gifts with a strong presence in Australia and New Zealand. Our company values customer experience and team performance, and we are committed to creating opportunities for growth and development.

About the Role

We are seeking an experienced Cluster Manager to lead our south WA region and drive business results. The successful candidate will be responsible for:

• Leading Teams
  • Oversee store operations and ensure high-performance teams across multiple locations
  • Develop and implement strategies to improve customer experience and sales performance
• Customer Focus
  • Make customer satisfaction a top priority and ensure that every customer interaction is exceptional
• Business Results
  • Drive sales growth and achieve KPI targets across the region
  • Manage stock levels and prevent loss
• Operational Excellence
  • Ensure visual merchandising and store presentation standards are exceptional
  • Manage rosters and schedules to meet business needs
• Regional Travel
  • Travel regularly to support stores and teams in the region

About You

To be successful in this role, you will need:

• Leadership Experience
  • Proven ability to lead high-performing teams and drive business results
• Customer Focus
  • Strong customer service skills and ability to understand customer needs
• Business Acumen
  • Experience in a high-volume stock and merchandise environment
• Communication Skills
  • Excellent communication and interpersonal skills

The Perks

We offer a competitive salary, travel allowance, and bonus scheme, as well as a collaborative team environment and opportunities for professional growth and development.