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Service Centre Operations Manager

1 week ago

Mackay, Queensland, Australia Epiroc Full time

About the Role

Epiroc is seeking a skilled Service Centre Operations Manager to join our team in Mackay, QLD.

Job Description

The successful candidate will be responsible for overseeing the day-to-day operations and management of Epiroc equipment and resources at the customer site, ensuring seamless service delivery and operational excellence.

  • Manage customer expectations and consistently deliver outstanding service
  • Oversee daily activities to meet business objectives and ensure timely service delivery
  • Manage service job costs, including labor and resource allocation
  • Monitor and manage work in progress to ensure project milestones are met
  • Prepare and submit reports, ensuring accuracy and timeliness
  • Adhere to OHS, Quality, and Environmental policies, both for Epiroc and our customers
  • Complete KPI-related tasks and provide regular reporting on performance
  • Perform other administrative duties as required
Key Requirements

To be successful in this role, you will need:

  • Mechanical trade qualifications or equivalent
  • Proven leadership and people management skills
  • Extensive experience in maintaining surface/underground mining equipment, hydraulic repairs, diagnostics, and low-voltage electrical repairs
  • Experience in both preventative and breakdown maintenance
  • Strong customer service skills with a professional and proactive approach
  • High level of computer literacy and administrative skills
  • Excellent communication skills with the ability to interact at all levels of the organization