Tour Experience Coordinator
4 weeks ago
Company Overview:
Diageo Australia is a leading spirits company with a rich history and a strong commitment to innovation, quality, and customer satisfaction. Our Brand Home Visitor Experience in Bundaberg is a world-class destination that showcases our brands and offers an unforgettable experience for visitors.
Salary:$65,000 - $80,000 per annum, depending on experience.
Job Description:
The Tour Experience Coordinator is responsible for the daily frontline operations of the Visitor Experience, ensuring high standards of service, visitor satisfaction, and operational efficiency. This role involves managing tours and the retail store, coordinating staff rosters, and providing logistical support for tours.
Key Responsibilities:
- Manage tour schedules and activities to ensure smooth and timely operation
- Coordinate staff rosters to meet operational needs
- Provide logistical support for tours, including preparing materials and training guides
- Maintain organization and inventory of the retail store
- Serve as a point of contact between the Visitor Experience Manager and tours and retail staff
- Handle customer enquiries and feedback, escalating issues when necessary
Required Skills and Qualifications:
To be successful in this role, you will need:
- Extensive experience in a tours or retail role, preferably with 3-5 years of relevant experience
- Skills in Excel, PowerPoint, and Word
- Experience with cash handling, point-of-sale systems, and financial reporting
- Proven ability to manage and coordinate staff rosters efficiently
- Strong customer service skills and the ability to handle customer complaints effectively
- Excellent communication and organizational skills
Benefits:
We offer a competitive salary, flexible leave entitlements, product allowance, and a range of non-monetary benefits, including industry-leading parental leave policies, volunteering days, and subscriptions to mental health and fitness platforms. Our culture reflects the importance we place on diversity, inclusion, and employee well-being.
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