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Automotive Client Support Specialist

2 weeks ago

City of West Torrens, Australia Tesla Full time

**About the Role:**

We are looking for an experienced Automotive Client Support Specialist to join our team at Tesla. In this role, you will be responsible for providing top-notch customer service and support to our clients.

You will work closely with our sales and service teams to ensure that our customers receive the best possible experience with our products. This includes responding to customer inquiries, resolving issues, and maintaining accurate records of customer interactions.

**Key Responsibilities:

  • Answer customer phone calls, emails, and drive-in requests in a timely and professional manner
  • Return missed calls and emails within 5 minutes
  • Determine if technical solutions can be resolved over the phone and escalate immediately to Shop Foreman/Service Manager as needed
  • Accurately record issues and data into the Dealer Management System

**Requirements:**

  • 2+ years of experience in a customer-facing role
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment and adapt to changing priorities
  • Familiarity with dealer management systems and Microsoft Office

**Why Work with Us?:

  • Award-winning company culture
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • State-of-the-art facilities and equipment