Service Delivery Manager
3 weeks ago
ENGIE (Australia Retail) is seeking a skilled Service Delivery Manager to join our Customer Service team. As a key member of our team, you will be responsible for ensuring the day-to-day performance objectives are met in line with regulatory and contractual obligations.
Key Responsibilities- Create, develop, and manage the provider's performance KPIs in line with commercial agreements
- Manage vendor relationships, focusing on achieving operational performance against KPIs in a highly regulated environment
- Own the customer services area for the business, ensuring all relevant KPIs are achieved
- Oversee the Cost to Serve for this function
- Maintain strong governance on forecasting processes for all functions
- Manage and report on performance of these functions against critical KPIs, including regulatory reporting requirements
- Collaborate with peers across the business to ensure operational and strategic goals are achieved
- Several years' experience relevant to the requirements of the role
- Strong analytical and problem-solving skills
- Experience in managing complex services contracts with 3rd party suppliers
- Call Centre/Back Office Operations Management experience
- Financial Management skills
ENGIE (Australia Retail) is a global energy player with a strong commitment to innovation and sustainability. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.
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Service Delivery Manager, Retail Operations
3 weeks ago
Southbank, Victoria, Australia ENGIE (AUSTRALIA RETAIL) Full timeENGIE Retail is seeking a Service Delivery Manager to join our Customer Service team. As a key member of our team, you will be responsible for ensuring the day-to-day performance objectives are met in line with regulatory and contractual obligations.The role will involve creating, developing, and managing the provider's performance KPIs in line with...
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Service Delivery Manager
1 week ago
Southbank, Victoria, Australia ENGIE (AUSTRALIA RETAIL) Full timeENGIE (AUSTRALIA RETAIL) is driving the transition to a carbon-neutral economy by providing innovative energy solutions to households and businesses.The Role:Ensure day-to-day performance objectives are met in line with regulatory and contractual obligations.Foster strong vendor relationships and operational performance against KPIs in a highly regulated...
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Project Manager
2 weeks ago
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Project Manager
4 weeks ago
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Deputy Project Manager
3 weeks ago
Southbank, Victoria, Australia Australian Government Department of Defence Full timeAbout the RoleThe Australian Government Department of Defence is seeking a highly skilled Deputy Project Manager to join our team in the Guided Weapons & Explosive Ordnance Delivery Division. As an APS6 Deputy Project Manager, you will play a critical role in the establishment of domestic manufacturing of selected guided weapons and explosive ordnance in...
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SAP Cloud Services Manager
2 months ago
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Deputy Project Manager
3 weeks ago
Southbank, Victoria, Australia Australian Government Department of Defence Full timeAbout the RoleThe Australian Government Department of Defence is seeking a highly skilled Deputy Project Manager to join our team in the Guided Weapons & Explosive Ordnance Delivery Division. As a key member of our team, you will be responsible for leading complex projects and working closely with industry partners, foreign government agencies, and internal...
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Relief Operator
3 weeks ago
Southbank, Victoria, Australia Dyno Nobel Asia Pacific Pty Ltd Full timeAbout the RoleThe Relief MPU Operator will be responsible for operating an Open Cut MPU in a safe and efficient manner to provide a quality product for blasting at the site. This role requires the delivery of emulsion-based explosives in alignment with the services supplied on site.Key ResponsibilitiesSafe and efficient operation of a MPU for manufacturing...
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SAP Cloud Services DevOps Manager
3 weeks ago
Southbank, Victoria, Australia SAP Full timeAbout the RoleWe are seeking a highly skilled Cloud Operations Manager to join our SAP Cloud Services team. As a Cloud Operations Manager, you will be responsible for managing a team of Operations engineers to provision and maintain SAP Cloud solutions, and building strategic partnerships with internal decision makers to ensure business critical & innovative...
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Project Manager
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Operations Management Specialist
20 hours ago
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Project Manager
4 weeks ago
Southbank, Victoria, Australia Australian Government Department of Defence Full timeAbout the RoleThe Australian Government Department of Defence is seeking an experienced Project Manager to join our Land Systems Division. As a key member of our team, you will be responsible for delivering complex, large-scale projects that support the Australian Defence Force.Key ResponsibilitiesManage project activities and coordinate project inputs in...
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Project Manager
4 days ago
Southbank, Victoria, Australia Australian Government Department of Defence Full timeAbout the RoleThe Australian Government Department of Defence is seeking an experienced project management professional to join the Land Systems Division. As an APS 6 Project Manager, you will have the opportunity to be part of a multidisciplinary team delivering Australian Defence Force systems that are at the leading edge of Defence capability.You will...
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Food and Beverage Service Associate
4 weeks ago
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Senior Facilities Operations Manager
2 weeks ago
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Test and Release Manager
1 month ago
Southbank, Victoria, Australia ENGIE (AUSTRALIA RETAIL) Full timeAbout the RoleWe are seeking an experienced Test and Release Manager to join our ENGIE Retail Digital team in Australia. As a key member of our team, you will be responsible for overseeing testing and release management for our digital stack, ensuring the highest standards of quality across our product suite.Key ResponsibilitiesAssist in the enhancement and...
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Training Manager, Rolling Stock
4 weeks ago
Southbank, Victoria, Australia Yarra Trams Full timeAbout this opportunityWe are seeking a highly skilled and experienced professional to lead the development and implementation of a training strategy for the Rolling Stock directorate at Yarra Trams. The successful candidate will be responsible for ensuring all contractual, legislative, and business requirements are met, while providing leadership, direction,...
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Training Manager, Rolling Stock
3 weeks ago
Southbank, Victoria, Australia Yarra Trams Full timeAbout this opportunityWe are seeking a skilled leader to manage Rolling Stock training, reporting, quality, and administration requirements. The successful candidate will ensure all contractual, legislative, and business requirements are met.Develop and implement a training strategy for the Rolling Stock directorate, reviewing Rolling Stock capability and...
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Project Manager
2 weeks ago
Southbank, Victoria, Australia Australian Government Department of Defence Full timeDefence Project Management OpportunitiesLand Systems Division (LSD) is seeking a seasoned Project Manager to join their growing team and contribute to the delivery of complex Defence projects.As an APS 6 Project Manager, you will have the unique opportunity to work on multidisciplinary teams delivering cutting-edge Defence capability.Support the management...
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Project Manager
3 weeks ago
Southbank, Victoria, Australia ENGIE Full timeAbout the RoleENGIE is seeking a highly skilled Project Manager to join our team in Australia. As a key member of our project delivery team, you will be responsible for managing the delivery of our renewable energy projects from conception to completion.Key Responsibilities:Develop and manage project schedules, budgets, and resource plans.Coordinate and...