Care Worker Team Manager

3 days ago

Wagga Wagga, Australia beBeeLeadership Full time $70,000 - $86,000
About This Role

At our organization, we empower ageing clients to live independently within their own homes and communities through our Home Health service. As a Service Coordinator, you will be the primary point of contact for our customers and your team of Care Workers in the Sturt region.

You will enjoy being active in your local community, meeting with clients and their families, while enabling your team to deliver tailored services and care that truly empowers clients to be living at home happily and safely.

We welcome People Leaders from various sectors looking to make a rewarding career change. Industry experience is desirable but not essential.

The key responsibilities include:

  • People Leadership: engagement & collaboration with your team, formal and informal coaching, monitoring performance & fostering a safety culture.
  • Provide dedicated customer case management by conducting initial assessments and developing comprehensive care plans.
  • Conduct Recruitment activities and Onboarding of new Care Workers.
  • Manage and resolve client escalations and complaints to ensure high levels of satisfaction.
  • Drive customer acquisition and growth while building a positive brand presence in the community.
  • Drive continuous improvement initiatives and maintain a strong focus on compliance within your portfolio.
Key Requirements

To be successful, you will have:

  • Proven People Leadership skills with a track record of cultivating high-performing and engaged teams.
  • Exceptional multitasking and ability to take ownership of customer-focused solutions.
  • Prior experience in managing financial resources and success rate in working to targets.
  • Strong stakeholder management with the ability to drive business outcomes.
  • Demonstrated ability to manage your time effectively, prioritize tasks & make sound decisions and be tech savvy.
Benefits

We offer additional leave entitlements, lifelong learning opportunities, staff discounts, fitness passport access, novated car leasing options, and 14 weeks paid parental leave.

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