Travel Experience Specialist

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerSupport Full time $60,000 - $100,000

We're seeking a travel enthusiast to join our customer service team, where you'll play a key role in delivering exceptional experiences for our clients.

Key Responsibilities
  • Manage the aftersales aspect of customer holidays, ensuring seamless journeys from start to finish.
  • Finalize accurate payments, maintaining transparency and trust with our clients.
  • Maintain professional and accurate customer records, adhering to industry standards.
  • Meet or exceed service targets, consistently providing outstanding support.
Requirements
  • Excellent communication and interpersonal skills, enabling effective collaboration with colleagues and clients alike.
  • A quick learner, adaptable to new challenges and able to think on your feet.
  • A customer service focus, prioritizing satisfaction and loyalty above all else.
  • Strong attention to detail, ensuring precision and accuracy in all aspects of your work.
  • Able to interpret customer needs and provide suitable solutions, exceeding expectations whenever possible.
  • Solutions-focused with great problem-solving abilities, navigating complex situations with ease.
  • Able to thrive in a fast-paced environment, remaining composed under pressure.
Benefits
  • Ongoing learning and development opportunities, empowering you to grow professionally and personally.
  • Career advancement possibilities within a dynamic organization, offering exciting challenges and rewards.
  • Access to industry-leading health and wellness programs, financial advisors, and other perks.
  • A modern, beachfront workspace with parking convenience.
  • Social events promoting networking, celebrating successes, and fostering a sense of community.
  • Volunteer leave options, allowing you to give back to the local community and make a positive impact.

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