Gaming Support Expert

4 days ago

Australia beBeeCustomerSupport Full time $45,000 - $73,000

Job Summary

We are seeking a skilled professional to provide exceptional service to customers through various communication channels.

Key Responsibilities

  • Troubleshoot technical issues related to gaming products and provide solutions to customers.
  • Maintain a high level of product knowledge and stay up-to-date with new gaming releases and products.
  • Escalate complex issues to senior support staff as required.
  • Continuously strive to improve the customer experience and identify areas for improvement within the support department.
  • Address customer-related issues with the website, products, orders, and deliveries to the relevant department.
  • Initiate and process customer returns to ensure the best possible outcome for customers.
  • Liaise with suppliers and freight partners to resolve customer issues.

Requirements

  • Proven experience in a customer service/liaison role (minimum 4 years) in a fast-paced environment.
  • Exceptional written and verbal communication skills.
  • Strong problem-solving skills and critical thinking ability.
  • Able to multitask and prioritize effectively.
  • Able to follow procedures and maintain attention to detail.

This is an exciting opportunity to contribute to delivering exceptional customer experiences.

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