Restaurant Operations Manager

7 days ago


Mount Isa, Queensland, Australia Hungry Jack's Full time

About Us

Hungry Jack's is a leading Australian brand, delivering quality products within the Quick Service Restaurant industry.

We are an iconic franchise of the international Burger King Corporation, with over 440 stores across Australia and more than 20,000 employees.

Our Vision

To become the preferred choice for quick service restaurants in Australia, renowned for our exceptional guest experience, and commitment to excellence.

The Role

This permanent full-time position involves leading a team of dedicated professionals, ensuring the safe, effective, and efficient operation of the restaurant.

You will be responsible for providing outstanding Quality, Service, and Cleanliness to our guests through our team.

Your Key Responsibilities

  • Safety Leadership
  • Manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Ensure safety and security procedures are enforced.

Creating a Guest Obsessed Culture

  • Interview, hire, train, and supervise your team to deliver exceptional guest service on every occasion, in all sales procedures, demonstrating a 'guest obsession.'
  • Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
  • Ensure that guests receive prompt service and quality food.
  • Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit (correct pricing, marketing material displayed correctly).
  • Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction.
  • Own (on your shifts) National incentive programs to improve the guest experience.

Building the Brand (Business Planning)

  • Utilise your Business Priority Plan to continually improve your Restaurant performance.
  • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
  • Participate in community engagement initiatives in your local area to improve visibility and build brand loyalty.

Leading a High Performing Team

  • Create a culture that emphasises growth, trust, and accountability.
  • Build your Restaurant Team to ensure effective shift coverage with productive and proficient employees.
  • Develop and maintain a succession plan that engages and retains your internal talent pipeline.
  • Partner with your Training Coach to execute the Restaurant's Training Plan.

Managing the Business (Profit and Controllables)

  • Accurately project sales to ensure rostering and ordering support our guest obsession.
  • Plan and prepare work schedules and assign employees to specific duties.
  • Manage controllables (own portfolio) to achieve profit goals.
  • Conduct regular stock takes of inventory, maintain stock records, ensure alignment within budget.
  • Order inventory as per requirements for sales projections.

Requirements

AQF Associate Degree, Advanced Diploma, or Diploma, or at least three years of relevant experience.

Note

All successful applicants for this position will be required to provide a National Police check. People with criminal records are not automatically barred from applying. Each application will be considered on its merits.



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