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Airport Operations Manager
2 months ago
Cathay Pacific Airways Limited is seeking a highly skilled and experienced Airport Operations Manager to lead our airport operations team in Perth. As a key member of our team, you will be responsible for ensuring the smooth and efficient operation of our airport services, while maintaining the highest standards of safety and security.
Key Responsibilities- Team Leadership: Manage and oversee a team of Ground Handling Agents (GHAs) dedicated to Cathay Pacific flight operations, including conducting flight briefings and building a motivated and positive team.
- Operational Excellence: Ensure GHAs are equipped with the necessary product knowledge, skills, and training to provide the highest possible quality of experience for our customers across all touch points.
- Safety and Security: Rigorously execute corporate safety, security, and quality policies to ensure the station, employees, and suppliers are fully compliant with all regulatory requirements and quality standards.
- Culture and Compliance: Promote and develop a culture of zero tolerance on safety and security incidents, and ensure all team members adhere to company policies and procedures.
- Operational Performance: Continuously drive improvement in operational performance, effectiveness, and productivity, and proactively prevent and manage flight disruptions and irregularities.
- Administrative Support: Support and carry out station administration duties as required.
- Availability: Availability to work shift work, particularly evening shifts.
- Experience: At least 2 years customer service experience, preferably in airlines or airport services.
- Skills: Demonstrable ability to work independently with good decision-making skills, self-motivated, builds constructive and effective working relationships, strong customer service mentality with superior interpersonal and communication skills, proven experience in motivating, coaching, and developing team members, capability to plan and prioritize a high volume of workload, self-motivated, reliable, and committed leader who enjoys teamwork, excellent MS Office application skills, and the ability to multitask.
- Adaptability: Demonstrated flexibility and adaptability to make effective decisions during airport operations such as disruptions and contingency situations.
- Company Culture: Be part of the Cathay Pacific family and join a dynamic team culture working for one of the world's Top 10 Global Airlines.
- Travel Opportunities: Make the most of your leave and take advantage of travel industry discounts, including airfares, hotels, tours, and car hire.
- Health Benefits: Enjoy health benefits with 50% company-subsidized private health insurance premiums.
- Career Development: Fly high with career development opportunities to diversify your skills and experience within the Cathay Pacific family.
