IT Expertise Professional

The Senior IT Support Specialist is responsible for delivering high-quality technical support services to staff and students within a dynamic tertiary education environment. This role ensures the effective operation, maintenance, and troubleshooting of end-user devices, classroom technologies, and core IT systems including business workflow and automation technologies.

The senior role plays a key part in enhancing the digital experience for users, actively seeks opportunities for IT service improvements, leads the implementation of those improvements, and assists in the development of technology standards that support teaching, learning, and administration with a heavy focus on system orchestration. The senior role also acts as an escalation point for incident resolution from IT Support Specialist staff and a subject matter expert for key business stakeholders.

This is a hybrid role requiring a minimum of 2 days a week in the office located in Southport, Gold Coast.

• Tertiary qualification in Information Technology or a related field; or an equivalent combination of relevant training and professional experience.
• Minimum 5 years' experience in a complex IT environment providing 1st, 2nd, and early 3rd level technical support across corporate or enterprise settings.
• Strong high-level customer service and communication skills, including the ability to engage confidently with executive stakeholders, staff, students, and external vendors via written, verbal, and face-to-face interactions.
• Advanced experience with Microsoft 365, MS Teams, Windows Server, Active Directory, SQL Server, DFS, and SharePoint, including troubleshooting and configuration.
• Practical experience with VMware, Linux CLI, and cloud platforms such as AWS or Azure, including hands-on system administration or deployment.
• Strong technical knowledge of operating systems (Windows, Linux, macOS) and widely used enterprise applications, with proven problem-solving capability across diverse platforms.
• Comprehension of workflow automation and system orchestration tools such as Workato, Power Automate, SCORCH or similar
• Demonstrated experience providing technical leadership or mentorship within an IT support or service desk team, including escalation handling and knowledge sharing.
• Proficiency in communicating complex technical information to non-technical audiences, adapting to the needs of diverse stakeholders.
• High-level organisational and analytical skills, with demonstrated ability to manage competing priorities, maintain accuracy, and apply sound judgment.
• Proven experience in IT procurement, asset lifecycle management, and vendor liaison within policy-driven environments.
• Familiarity with endpoint management tools such as Intune, SCCM or similar, including device deployment and configuration at scale.
• Significant knowledge of IT Service Management frameworks (e.g. ITIL), and experience working within a structured ITSM environment.

• Relevant industry certifications (e.g. Microsoft, ITIL, Cisco, CompTIA) that demonstrate technical proficiency and commitment to ongoing development.
• Experience in developing and maintaining bespoke applications within an enterprise or educational environment.
• Significant experience in a tertiary education setting, with understanding of academic calendars, student systems, and institutional support structures, ideally in an International Student teaching environment.

We offer careers across our global operations, we recognise and reward, we understand the importance of showing appreciation, we care for you, and we offer a range of employee benefits, support to help you be your best, and flexibility to help us all thrive.

Navitas is where work has meaning, our impact is far-reaching, and we create lasting legacies for students and communities.

Access to LinkedIn Learning & Udemy Premium for your development.

At Navitas we promote and embrace an inclusive and diverse workforce, we believe equality, flexibility, and diversity deliver a rich collaborative environment, we strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.

We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups.