Customer Service Representative
2 weeks ago
Overview
We are seeking a skilled and enthusiastic customer service representative to join our team in Brisbane. As a key member of our support staff, you will be responsible for handling inbound queries through calling, emails, and chats.
Salary: $34.48 per hour + super
About the Role
This is an exciting opportunity to work with some of Australia's leading brands in a fast-paced call centre environment. You will be working on a full-time basis, Monday to Friday, from 9am to 5pm, taking up to 50-60 calls per day.
Responsibilities
- Handle high volumes of inbound queries through calling, emails, and chats
- Provide exceptional customer service to clients across various sectors
- Achieve key performance metrics, including average handling time, quality assurance, roster adherence, and post-call customer surveys
- Participate in detailed training programs to ensure a smooth transition into your role
Requirements
- Full-time availability (Monday to Friday)
- Minimum of 6 months to 1 year of recent experience in a call centre or high-volume phone-based role (Financial Services industry is an advantage)
- Confidence working with numbers and maths
- Proven professional references from previous employers
Benefits
You will have the opportunity to progress with some of Australia's leading brands, receive above award hourly rates, and enjoy asap starts for experienced call centre specialists. Our supportive and bubbly team environment will provide you with a great work-life balance.
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