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Senior Enterprise Product Support Officer
2 months ago
Job Summary
We are seeking a highly skilled and experienced Product Support Manager to join our team at the Department of Housing. As a key member of our team, you will be responsible for providing exceptional support to our clients and stakeholders, ensuring the delivery of high-quality products and services.
Key Responsibilities
- Application Development
Develop and maintain applications and programming associated with the production of spatial and geographic services, ensuring they meet the changing needs of our clients.
Data ManagementDevelop, review, and maintain data management and extraction scripts to administer the extraction, presentation, and delivery of spatial datasets and client products.
GIS Product DeliveryEnhance the delivery of GIS products and services to clients by researching best practices and new technologies, ensuring we stay ahead of the curve.
Mapping ServicesProvide a range of mapping services to clients, including the production of thematic maps, templates, mapping layers, and metadata.
Enterprise Product SupportLead the design, testing, documentation, installation, maintenance, and support of enterprise products and systems that complement or interact with our products.
Problem ResolutionManage and maintain a responsive and effective problem resolution service, minimizing disruptions and meeting agreed performance targets.
Solution DevelopmentIdentify gaps and opportunities in the delivery of services and develop solutions for proposed new and additional services.
Client ConsultationInvestigate and lead a responsive problem-resolution service, consulting, negotiating, liaising, and providing sound advice to clients.
Culture PromotionPromote a culture where high-quality customer service is delivered through adherence to quality system processes and ensuring accurate documentation throughout enterprise product lifecycles.
Stakeholder CollaborationCollaborate with internal and external key stakeholders, service providers, vendors, and their teams by developing and maintaining effective relationships to deliver services.
Project ManagementManage and coordinate minor projects to implement and upgrade the enterprise application environment.
Requirements
To be successful in this role, you will need to have a strong background in product support, application development, and data management. You will also need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
