Exceptional Customer Service Representative

4 weeks ago


Browns Plains, Queensland, Australia ANZ Full time

About ANZ

We offer a competitive salary of $60,000 - $80,000 per annum, depending on experience.

Job Description:

About the Role

This role involves delivering exceptional customer service to support customers via face-to-face interaction and inbound/outbound calls with everyday banking enquiries, account openings, and processes. The successful candidate will also contribute to a team culture that is balanced across people, customer, risk, and performance.

  • Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
  • Provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
What You'll Bring

To succeed in this role, you'll need:

  • Experience in delivering high-quality customer experience.
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written & verbal).
  • Demonstrated ability to work as a supportive team member.
Benefits

We offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ.



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