Senior Service Manager
6 days ago
About Your Future Colleagues:
We are a collaborative team at Hitachi Energy Corporation, dedicated to delivering world-class services to our customers. As a Digital & Transformer Service Manager, you will work closely with our global network of experts to drive our success.
Your Key Responsibilities:
- You will be responsible for implementing our Digital & Service Strategy, ensuring consistency in quality and customer satisfaction.
- You will drive, implement, report, and monitor performance targets as part of the local unit P&L, including operational excellence and customer satisfaction.
- You will execute the global service and support the sales channel strategy within the local unit, building sustainable customer relationships and ensuring local client growth, satisfaction, and retention.
- You will invest in improving the quality of existing Digital & Transformer Service products and in developing new Service solutions to expand the portfolio in line with global guidelines and market demand.
- You will guide, motivate, develop, and retain direct and indirect subordinates.
Requirements:
- A bachelor's degree in electrical engineering or a related field is often preferred, along with relevant experience of 10-15 years in engineering combined with commercial competence.
- You should have knowledge and experience in servicing, maintaining, commissioning, and repairing transformers or other industrial/technical products, as well as transformer digitalization, condition assessment, and fleet management.
- You must have strong business acumen, a results-oriented and proactive personality, and proficiency in both spoken and written English.
- You should be willing to travel ~20% of your time, including overseas and domestic travels.
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