Clinical Applications Specialist, Alcon

3 weeks ago

Sydney, New South Wales, Australia AU21 Alcon Laboratories (Australia) Pty Ltd Company Full time

At AU21 Alcon Laboratories (Australia) Pty Ltd Company, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care.

The Clinical Applications Specialist position is responsible for training customers (Surgeons and Staff) on the approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

Key Responsibilities
  • Provide technical and clinical training, education, and ongoing clinical support to train surgeons and Operating Room (OR) staff on the approved use and application of Alcon's Cataract and Refractive Surgical Device products.
  • Provide on-site and/or remote clinical application support to customers by providing scientific and technical information in response to inquiries regarding approved use of Alcon medical devices.
  • Ensure successful implementation of all equipment and software upgrades at clinical sites for all relevant devices.
  • Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit.
  • Identify and report all adverse events and device deficiencies to Medical Safety per company protocol.
  • Refer inquiries related to unapproved uses of technologies.
  • Address reports of Adverse Events requiring root cause analysis and requests for feedback/input from physicians as requested by Clinical Applications management in cooperation with Medical Safety, as appropriate.
  • Collaborate as appropriate with Field Service Engineers to support clinical sites on new installations, site support, and trouble shooting.
  • Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and needs for ongoing surgical support.
  • Provide constant feedback to R&D via approved communication plan on clinical performance of products.
  • Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines.
  • Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested by Clinical Applications management.
  • Assist with convention demonstrations as deemed appropriate by management per SOPs.
  • Achieve clinical certifications to meet requirements and scope of responsibilities.
Requirements
  • Minimum: Bachelor's degree
  • Preferred: Bachelor's / Master's degree in Science / Optometry / Orthoptics
  • Minimum: 2 years of related experience or equivalent years of relevant experience
  • Preferred: Overall 3+ years of ophthalmology / medical device experience in clinical, sales, or marketing roles
  • Fluent in English
  • Applicants need to have full Australian work rights.

We champion equality, giving back to the community, and wellbeing by embracing initiatives that educate and inspire our associates to their best self.

Why work with us?

Be part of a collaborative and supportive team culture that values diversity and inclusion.

Enjoy a competitive compensation package and opportunities for career advancement.

Make a meaningful difference in the lives of patients worldwide by contributing to cutting-edge advancements in eye health.

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