Park Receptionist Coordinator

7 days ago


City of Greater Geelong, Australia Discovery Parks Full time

We're seeking an experienced and customer-focused individual to join our Front Office team at Discovery Parks

About Us

As one of Australia's leading tourism companies, G'day Group comprises Discovery Parks and Resorts, boasting over 2000 employees nationwide. Our extensive park network ensures a unique customer experience.

The Position

This role involves being a key contact point for our guests, ensuring they receive exceptional service and a memorable stay.

Responsibilities

This position entails:

  • Providing top-notch customer service to our guests
  • Effectively managing guest check-ins and check-outs
  • Utilizing our park's booking system to maintain accurate records
  • Working closely with the Housekeeping team to guarantee accommodation readiness
  • Assisting guests with any queries or concerns
  • Overseeing daily administrative tasks

Requirements

To be successful in this role, you'll need:

  • Proven experience working in Front Office within the hospitality industry
  • A genuine passion for delivering outstanding Guest experiences
  • Proficient computer skills, specifically in RMS or similar systems
  • Exceptional communication and interpersonal skills
  • High accuracy when handling cash transactions
  • Strong organizational and attention-to-detail skills
  • A positive and adaptable attitude
  • Availability to work weekends, public holidays, and evening shifts
  • A valid driver's license

Perks of Working with Us

You'll enjoy:

  • Preferred rates on accommodations at over 300 G'day Group holiday parks
  • Exclusive discounts with our G'day Rewards Partners
  • Service recognition awards
  • Employee Assistance Program access
  • Promotional opportunities within the company


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