Data Reliability Expert

2 days ago

Perth, Western Australia Xero Full time
About the Role

As a Data Reliability Engineer at Xero, you will play a pivotal role in ensuring the scalability and reliability of our customer-facing applications. With a strong focus on engineering skills, you will consult with product teams to provide technical guidance and solve complex problems.

We are looking for an expert who can dive into difficult engineering challenges, think creatively, and drive a culture of continuous improvement. If you enjoy flexibility in your work and have a passion for solving intricate problems, this is the ideal opportunity for you.

About the Team

The Data Reliability team is responsible for providing real-time support to Xero's customer-facing applications and developing world-class tooling. We have a newly formed consultancy pod, CASH, which services southern hemisphere products at Xero. Our team is a combination of three domains that have consolidated to streamline processes and resources.

Our team members are based across Auckland, Wellington, Dunedin, Melbourne, and Canberra, with a hybrid work arrangement. We also have a remotely-based PM in the Gold Coast and a Team Lead in Wellington.

Responsibilities
  • Consult with product teams to provide technical guidance and input into architectural decisions.
  • Apply your skills to understand and address challenges faced by internal customers, ensuring their products are optimized for scale and reliability.
  • Triage and solve development and production issues, identifying the root cause and communicating the impact to stakeholders.
  • Actively participate in incident response and maintain knowledge of current and emerging database technologies and methodologies.
  • Deliver infrastructure in a production environment, monitoring systems and proactively preventing customer-facing problems.
Requirements
  • 3-5 years of experience with highly available cloud data platforms, ideally AWS, focusing on relational databases (SQL Server, Postgres) and backing highly concurrent customer-facing applications.
  • Experience with logging and monitoring solutions, such as DPA, New Relic, or Sumo Logic.
  • An understanding of technical debt from both application and database perspectives.
  • Experience with database schema deployment tools/products/mechanisms.
  • Self-driven, pragmatic problem-solving skills, with a strong ownership ethic.
  • Ability to ask questions, identify efficiencies, and innovate existing ways of working.
  • Curiosity and a desire to learn.
Benefits

Xero offers generous paid leave, dedicated leave for physical and mental wellbeing, health insurance, life insurance, income protection, and wellbeing programs. You'll also have access to employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human values.

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