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Customer Advocate

2 weeks ago

Lismore, Australia beBeeCustomer Full time $60,000 - $70,000
Customer Service Professional

We are seeking a highly skilled Customer Experience Expert to join our team in Lismore, Australia.

The successful candidate will have a strong passion for maintaining a continual focus on customer satisfaction and employee well-being.

  • Face to Face customer service
  • Greeting customers and visitors at reception with a positive, helpful attitude.
  • Ensuring our customers have the best experience within the Branch
  • Answering customer inquiries via telephone, email, and in-person.

The ideal candidate will possess excellent communication and presentation skills, as well as the ability to work in a fast-paced environment.

Key responsibilities include:

  • Providing support to the manager and the running of daily operations
  • Effectively keeping customers updated on delivery lead times
  • Undertaking repair inspections on vehicles
  • Explore customer needs and educate on our full scope of services
  • Issue invoices and raise job authorities as required
  • Scheduling repair bookings
  • Source suitable resolutions to customer concerns and follow up customer queries

The successful candidate will be a professional communicator with a strong focus on customer satisfaction and employee well-being.

Requirements:

  • Professional communication and presentation skills
  • Excellent and clear verbal and written communication skills
  • Must have a current drivers license
  • Ability to resolve issues and create solutions for customers
  • Support the Branch manager with administrative tasks
  • Ability to work in fast paced workplace
  • Excellent time management and prioritisation skills
  • Intermediate to Advanced Microsoft Office skills

Benefits:

  • Supportive and collaborative team environment
  • Growth and development opportunities
  • Competitive salary
  • Reward and Recognition programs