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Salesforce Implementation Specialist

7 days ago

Melbourne, Victoria, Australia Peoplebank Australia Ltd Full time

We are seeking a talented Salesforce Business Analyst with hands-on experience in Salesforce Experience Cloud to drive business efficiency and user engagement.

Key Responsibilities:
  • Collaborate closely with stakeholders to understand requirements and translate them into actionable Salesforce solutions.
  • Design and configure Salesforce Experience Cloud portals to meet evolving business needs, ensuring seamless integration with existing systems.
  • Work collaboratively with developers and administrators to implement and optimize Experience Cloud functionalities, driving adoption and maximizing return on investment.
  • Conduct thorough gap analysis and provide recommendations for best practices in Experience Cloud adoption, ensuring optimal performance and security.
  • Create detailed user stories, process flows, and documentation to support development and deployment, fostering effective communication across teams.
  • Provide training and support to end-users to maximize platform adoption and ensure successful implementation.

Key Requirements:

  • Proven experience in Salesforce Business Analysis with a focus on Experience Cloud (formerly Community Cloud), demonstrating expertise in solution design and implementation.
  • Strong understanding of Salesforce architecture, security, and data model, ensuring the delivery of secure and scalable solutions.
  • Experience with declarative tools like Flow, Process Builder, and Custom Objects, showcasing proficiency in workflow automation and data management.
  • Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders.
  • Salesforce certifications (e.g., Salesforce Business Analyst, Experience Cloud Consultant) are highly desirable, demonstrating a commitment to professional development and industry knowledge.
  • Australian citizenship is required due to security and compliance requirements, ensuring a smooth onboarding process.