Customer Service Representative
5 days ago
About TAL Services Limited
TAL Services Limited is a leading provider of life insurance solutions, dedicated to helping individuals and families achieve their financial goals.
Job Summary:
We are seeking a highly skilled Tele Underwriting Specialist to join our team. As a Tele Underwriting Specialist, you will play a crucial role in delivering exceptional customer service and ensuring that customers receive the right information at the right time.
Key Responsibilities:
- Conduct tele-underwriting interviews with customers to gather necessary information for policy applications
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Collaborate with internal stakeholders to ensure seamless communication and efficient processing of customer requests
- Maintain accurate records of customer interactions and updates
- Provide clear and concise explanations of policy terms and conditions to customers
- Work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Identify opportunities for process improvements and contribute to the development of new procedures and protocols
Requirements:
- 12 months underwriting administration or tele-underwriting experience
- Prior experience in a customer service based role
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong problem-solving and analytical skills
- Medical terminology or related health experience an advantage
Working Conditions:
This is a full-time position working from home. You must have a quiet workspace with minimal distractions and reliable internet connectivity.
Estimated Salary Range:
$60,000 - $80,000 per annum, depending on experience.
About the Role:
This role offers a unique opportunity to work in a dynamic and supportive team environment, where you can utilize your skills and expertise to make a real difference in people's lives.
How to Apply:
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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