Customer Experience Officer

2 weeks ago

Melbourne, Victoria, Australia beBeeAdministrative Full time $60,000 - $80,000
Customer Administration Role Overview

The ideal candidate will create a welcoming and professional environment as the first point of contact for our residents, visitors, and families.

About The Customer Administrator Position

This role is varied—no two days are the same—with responsibilities across reception, administration, rostering, recruitment, and compliance.

Key Responsibilities Of A Customer Administrator
  • Provide exceptional customer service to greet and assist residents, families, and visitors in a courteous manner.
  • Manage incoming calls, direct enquiries, and handle messages efficiently using strong communication skills.
  • Register and monitor visitors in line with security and safety protocols.
  • Maintain accurate staff files for employees, contractors, volunteers, and students.
  • Support onboarding and offboarding processes with the People & Development team.
  • Assist with rostering, filing, data entry, mail, and other administrative tasks.
Required Skills And Qualifications For A Customer Administrator
  • Experience in reception, customer service, or administration (aged care or healthcare desirable).
  • Fluency in Vietnamese – essential.
  • Excellent communication and interpersonal skills.
  • Professional, approachable, and organised, with strong attention to detail.
  • Experience with rostering systems such as Humanforce or Time Target (desirable).
  • Confident using Microsoft Office and other computer systems.
Other Requirements
  • A current, full driver's licence for the State of Victoria which is appropriate for the type of vehicle being driven and comply with any restrictions on their licence.
  • It is a mandatory requirement when working in the Aged Care sector to have a valid Police Clearance or National Disability Insurance Scheme (NDIS) Worker Screening Clearance, or potentially both, to undertake the inherent requirements of this role.
  • All aged care workers are encouraged to be vaccinated against Covid-19 and receive the Flu-Vaccine.
How To Apply

If you're ready to take the next step in your career and contribute to high-quality aged care services, we encourage you to submit your application.

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