Strategic Business Growth Coordinator

19 hours ago


Brisbane, Queensland, Australia Bank of Queensland Full time

About the Opportunity

We are seeking a highly motivated and customer-focused Strategic Business Growth Coordinator to join our team at Bank of Queensland. In this role, you will provide administrative support to our Business Development Managers (BDMs) in delivering exceptional customer experiences to our ME accredited brokers and aggregators.

Key Responsibilities:

  • Assist BDMs with administrative functions to drive sales results and convert home loans
  • Resolve issues and answer broker-initiated inquiries in a timely and professional manner
  • Maintain knowledge of ME products, Credit Policy, Post Origination, and Post Settlement processes
  • Collaborate with colleagues to ensure a positive customer experience

About You

We are looking for a proactive and customer-centric individual with excellent communication skills and a knack for building relationships. You should have knowledge of ME products and processes and be skilled at resolving issues efficiently. Experience working in a collaborative environment is essential, as well as a passion for delivering exceptional customer service.

About Us

Bank of Queensland is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

What We Offer

  • A competitive salary of approximately $65,000 per annum
  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Purchase annual leave
  • Discounted private health insurance plan
  • Employee Assistance Program (EAP)
  • Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
  • BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index


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