Technical Support Specialist
1 week ago
Aptella is seeking an experienced Technical Support Specialist to join their team in Perth, WA. As a key member of the support services team, you will provide technical phone support and manage support cases within the case management framework.
About the Role- Provide technical phone support to customers
- Manage support cases within the case management framework
- Field support for Geo-Spatial and/or Mining products, including Machine Control products
- Internal support for the Field Services Team
- Assist the Pre-Delivery Team Leader in setting up hire equipment and Geo-Spatial deliveries
- Assist the Field Services Scheduler with field service requirements and scheduling
- Customer liaison to assist with delivery requirements and system setup
- Deliver basic user training to customers
- Experience with Operational Technology
- Experience with Networks or RF communication technology
- Familiarisation with heavy machinery and site operations
- Excellent communication and organisational skills
- Strong attention to detail
- Team oriented, excellent interpersonal skills and positive outgoing personality
- Goal oriented, outcome focused, performance driven
- Ability to build and manage relationships
- Sound computer skills and ability to use Microsoft Office applications
- Display a high degree of professionalism and positive attitude
- Strong technical aptitude
- Able to work independently with minimal direction
Aptella is a dynamic and innovative company that values collaboration, inclusivity, and innovation. We offer a competitive reward structure, continuous learning opportunities, flexible work arrangements, and generous parental leave. Our team is energized and united in our passion for what we do.
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