Public Transportation Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $55,000 - $70,000
Job Overview

This is an outdoor, customer-facing role based across various locations in Melbourne. You will be the point of contact for our customers on-boarding bus services and within the community.

  • Assist passengers by providing transport information, customer assistance, and ensure the safety of passengers and drivers on our services especially during rail and tram replacement services, as well as when bus routes are diverted.
Main Responsibilities
  • Deliver high-quality customer service and assistance to passengers on bus services.
  • Answer questions and educate customers about ticketing products and the bus network to enhance their public transport experience.
  • Maintain a visible presence on board bus services and bus stations to enhance passenger and driver security.
  • Engage with local communities to foster an understanding of the bus network and encourage its use.
  • Collaborate with community partners to promote and improve the bus service offerings in the region.
  • Support drivers and passengers to ensure a comfortable and enjoyable journey environment.
Key Requirements
  • Commitment to delivering exceptional customer experiences.
  • Well-developed communication skills to interact effectively with people from diverse social and cultural backgrounds.
  • Ability to remain calm and exercise sound judgment in high-pressure environments.
  • Conflict resolution skills and the ability to de-escalate and resolve conflicts professionally.
  • Quick thinking and problem-solving abilities to address complex situations.
  • Ability to contribute to a positive workplace culture and work collaboratively in a supportive team environment.
  • Ability to make informed, balanced, fair, and impartial decisions based on theory and relevant legislation.
  • Professional behavior and strong integrity as a representative of the organization.
  • Adaptability to work in a fast-paced, dynamic, and agile environment.
  • Self-motivation and a proactive approach to continuous learning and improvement.
  • Strong computer literacy, including Microsoft Office (Word, Excel, PowerPoint) and internal systems.

We are a leading mass transit bus operator with a diverse, inclusive, and supportive work environment that enables you to succeed. We prioritize employee wellbeing through our Employee Assistance Program, which includes support for mental health, financial stability, and nutritional guidance.

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