Club Operations Manager

2 days ago


Newcastle West, Limerick, Australia ClearCompany Full time
About the Role

ClearCompany is seeking an experienced Duty Management Professional to oversee the daily operations of our venue. Reporting to the senior management team, you will be responsible for ensuring the smooth day-to-day operation of all aspects of the club, including Food & Beverage, Gaming, TAB, and Keno operations.

Main Responsibilities:

  • Assist the senior management team with operational oversight, including staff supervision and customer service excellence.
  • Communicate effectively with the management team to discuss daily operations, special promotions, events, and staff issues.
  • Monitor cash flow, verify floats, operate, reconcile, and balance tills.
  • Coordinate employee movements and breaks to ensure seamless service delivery.
  • Monitor service and open/close procedures for all areas and sections, reporting non-compliance and issues to the senior management team.
  • Provide training, direction, mentoring, and supervision to all staff members.
  • Respond to customer enquiries and concerns in a friendly and efficient manner.
  • Monitor and report any non-compliance and suspicious activity immediately.
  • Provide first aid when necessary and complete incident reports promptly.
  • Promptly respond to requests for support from all sections of the venue.
  • Report hazards and take immediate action.
  • Ensure correct cash control and security procedures are followed at all times.
  • Verify, sign, and issue poker machine, TAB, and Keno cheques.
  • Maintain strong working relationships with all departments and assist when required.
  • In the absence of senior management, monitor venue operations, reporting any issues or non-compliances to relevant personnel.
  • Maintain a high standard of presentation and grooming at all times.

About You

  • Previous experience as a Duty Manager, Assistant Duty Manager, Relief Duty Manager, or Supervisor in a similar environment.
  • Extensive knowledge of licensing regulations.
  • Demonstrated commitment to service excellence.
  • Strong emotional intelligence and ability to inspire and motivate staff.
  • Proven experience in mentoring, training, and developing staff members.
  • Ability to resolve conflicts.
  • RSA, RCG, Tab Basics Certificate, First Aid, and preferably ARCG qualified.


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