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Program Management Specialist in Technology
2 months ago
Position Overview
At Microsoft, we are dedicated to fostering a vibrant community where individuals can pursue their passions and excel in their careers. This role presents an exciting opportunity to leverage your skills, potential, and enthusiasm as you embark on a rewarding journey.
As a Technical Program Management Specialist, you will spearhead the design and execution of intricate products and services, collaborating with various internal teams and external partners. Your responsibilities will encompass overseeing product architecture, identifying quality and performance trends, prioritizing the roadmap, and managing project timelines and release schedules. You will be instrumental in monitoring product and service performance, driving continuous enhancements, and serving as a technical consultant to clients, while orchestrating programs or product modifications that align with customer requirements and business objectives.
Microsoft's mission is to empower every individual and organization globally to achieve greater success. Our employees unite with a growth-oriented mindset, innovate to uplift others, and collaborate to accomplish our collective goals. Each day, we reinforce our values of respect, integrity, and accountability, cultivating an inclusive culture where everyone can thrive professionally and personally.
Key Responsibilities
- Conducts analysis of customer and market signals, assisting in identifying opportunities and gaps in feature implementation, including comparing various quality and performance metrics across solutions.
- Engages in market research alongside other teams, examining customer and technology-related industry trends, as well as specific industry requirements or regulations. Begins to grasp how their area integrates into the broader product or service landscape. Executes experiments to validate hypotheses and guide decisions on feature introductions, under the guidance of others.
- Collaborates with Software and Hardware Engineering to design architecture and integrated customer solutions that address technical needs for features. Aids internal and external technical partners and architects in presenting technical solutions to clients.
- Understands the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs], Key Performance Indicators [KPIs] such as quality and performance) for a specific feature and learns how to execute against them.
- Begins to coordinate across teams to ensure alignment on product management and release, including trade-offs, adjustments, and feasible improvements.
- Partners with the engineering team to contribute to, prioritize, and deliver on the roadmap for a specific feature. Learns the value proposition for the feature and how to address technical inquiries related to the feature they oversee.
- Adheres to governance programs and processes, remaining aware of specific performance requirements and standards throughout the development lifecycle. Collaborates with others (e.g., Data Science, Software and Hardware Engineering) to gather performance metrics (e.g., Key Performance Indicators [KPIs] such as usage, quality, speed, and cost), monitors and reports on progress (e.g., business reviews), and derives insights that lead to productive actions for enhancing development, iteration, and implementation of features.
