Retail Development Lead

3 weeks ago


Tamworth, New South Wales, Australia Frontline Recruitment Full time

About Our Client

Frontline Recruitment is delighted to partner with one of Australia's largest and most trusted retail groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.

The company's mission is to 'Help People with Better Ways to Live, Learn, Work, and Play.' They aim to dominate the tech and entertainment sector, expand their customer base, and empower their team to provide top-notch service. This commitment is central to their business.

About the Role

This exciting opportunity has arisen for a Store Training & Development Lead to join their dynamic team. As a key member of the store leadership team, you will play a pivotal role in fostering a culture of high performance and exceptional customer experiences throughout the store.

Your Key Responsibilities

  1. Onboarding and Induction: Oversee and facilitate the onboarding process for new team members, ensuring they acclimate quickly and effectively.
  2. Product Training Programs: Design and lead comprehensive training sessions focused on existing and emerging product categories, equipping the sales team with in-depth product knowledge.
  3. Customer Service Excellence: Model and coach exemplary customer service standards throughout the entire sales process, inspiring the team to exceed customer expectations.
  4. Training Resources: Leverage available training materials, tools, and resources to ensure the team is well-prepared and informed.
  5. Collaborative Operations: Work closely with colleagues to support smooth execution of day-to-day store operations, fostering a collaborative environment.

What We Offer

In return for your expertise, you can expect a competitive salary range from $58,000 to $62,000, plus superannuation, and quarterly bonuses. This is an excellent opportunity to make a significant impact on our team's development and the overall customer experience.


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