Community Engagement and Impact Lead

7 days ago

Melbourne, Victoria, Australia beBeeEngagement Full time $109,825 - $122,758
Job Description:

This role has been created to support our community's growth and evolving priorities.

A great opportunity to shape the future of this position, bring fresh ideas, and make a meaningful impact from day one.

We serve one of Australia's fastest-growing and most diverse communities.

We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.

We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality.

Our team plays a vital role in shaping a vibrant, sustainable future for our residents.

Working with us means being part of a collaborative and inclusive culture that values your growth.

We offer professional and personal development opportunities, generous leave entitlements, and flexible work arrangements.

The Opportunity

This is an exciting opportunity to join our newly established Experience Insights and Analytics Team within the broader Customer Experience Department.

As a key part of this dynamic group, you'll play a critical role in transforming how we use data, insights, and engagement to inform decisions and enhance the experiences provided through our services.

Key Responsibilities

  • Provide strategic guidance and advice and lead stakeholder and community engagement and service evaluation practices.
  • Develop comprehensive engagement and evaluation guidelines and toolkits to support consistent practices across the organisation.
  • Conduct customer and service impact assessments, providing insights to drive business process improvements.
  • Build organisational capacity through knowledge-sharing and fostering a customer-centric culture to improve experiences with our services, programs, and activities.

To be successful in this role, you will have the following:

  • Relevant tertiary qualifications and significant experience in community engagement, service design and evaluation, social sciences or public policy development.
  • Demonstrated empathetic communication, interpersonal, consultation and negotiation skills; appropriate for wide range of internal and external stakeholders and members of the public.
  • Demonstrated skill managing complex community engagements and service evaluations projects including excellent facilitation, negotiation, problem solving, relationship management and advocacy skills.
  • Experience leading, coaching and developing communities of practice to provide a consistently good advisory service to cross functional business units.

Culture and Values

Our vision for our community is to be: A vibrant, safe and liveable city accessible to all.

Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community.

Our values are: Motivate, Empower, Lead, Trust, Open, Nurture.

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