Billing and Market Performance Lead
4 days ago
Origin Energy's Billing and Market Operations team is focused on delivering exceptional outcomes for both customers and the business across the meter-to-bill process. The Concessions Operations Manager will lead the concession team in ensuring exceptional customer experiences and maximising contributions to operational targets. Key responsibilities include:
- Leading the concession team, ensuring exceptional customer experiences and maximising contributions to operational targets.
- Overseeing the implementation and monitoring of regulatory and contractual obligations for concessions, ensuring compliance and minimising commercial risks.
- Identifying and addressing any incidents related to concessions, including remediation activities and implementing changes to improve processes, systems, and governance controls.
- Analysing concession performance, using insights to develop and implement strategies for continual improvement.
- Assisting with the preparation, management, and forecasting of annual plans, ensuring accurate resourcing for concessions activities and assessing financial implications of process or system changes.
- Leading agile ways of working, facilitating stand-ups, sprint planning, and retrospectives to ensure continuous improvement and performance.
- Acting as a strategic business partner, influencing key stakeholders and championing customer experience.
To be successful in this role, you will need:
- Strong leadership skills with a people-first approach, inspiring, engaging, and bringing out the best in teams.
- Proven ability to streamline operations, drive efficiency, and implement process improvement.
- Strong interpersonal and stakeholder engagement skills, covering both written and verbal communication, as well as the ability to present ideas and work collaboratively.
- Experience working with KPIs, budgets, operational metrics, and system implementation.
We value diversity and inclusivity in our workplace and encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, and people within LGBTQ+ communities.
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