Customer Service Representative

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $100,000
Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer service department, you will play a vital role in delivering exceptional customer experiences and creating lasting impressions.

About the Role:

You will be responsible for providing high-quality customer service to guests via phone calls, responding to inquiries, and resolving issues efficiently. This will involve working in a fast-paced environment, handling a high volume of calls, and maintaining a positive attitude at all times.

Your Key Responsibilities:

  • Deliver exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Respond to customer inquiries in a timely and professional manner.
  • Resolve customer complaints and issues efficiently, using effective communication skills.
  • Work collaboratively with colleagues to achieve team goals and strive for excellence in customer satisfaction.

Key Skills and Qualifications:

  • Excellent verbal and written communication skills, with attention to detail.
  • Prior experience in the customer service industry is preferred but not required.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Passion for delivering exceptional customer service and exceeding guest expectations.

What We Offer:

  • Full training and development opportunities to help you succeed in your role.
  • A competitive remuneration package that reflects your value to the team.
  • A fun and social atmosphere, with regular events and activities.
  • Generous employee discounts on our products and services.
  • An Employee Assistance Program to support your well-being.

About Us:

We are a leading travel company dedicated to creating enriching experiences for travellers worldwide. With 40 award-winning brands, we offer a diverse range of products and services that cater to different tastes and preferences.

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