Resilience Engineering Specialist

1 week ago

Sydney, New South Wales, Australia beBeeObservability Full time

Observability and Resilience Expert

As a member of our team, you will play a key role in shaping the future of observability and resilient systems. We are looking for a talented individual who is passionate about providing service insights and solutions that enable availability, scalability, and reliability of our Always On customer-facing technology.

Your primary responsibility will be to provide metrics and frameworks that drive forward performance, availability, and resilience of the platform by standardizing and supporting our teams. You will cultivate excellent operational practices, identify automation opportunities, and work closely with diverse teams and technology to surface meaningful insights that drive better outcomes.

Responsibilities:

  • Drive service reliability and engineering excellence by implementing and maintaining tooling that surfaces metrics using SLIs, SLOs, and SLAs.
  • Drive and maintain event intelligence best practices working with teams to measure outcomes.
  • Work in close collaboration across teams to shape the future roadmap to improve reliability and establish strong operational readiness across teams.
  • Identify areas for improvement across WooliesX and drive technical change to automate operational outcomes to maximize reliability and minimize recovery time.
  • Share your knowledge by giving brown bags, tech talks, and evangelizing technology and best practices.
  • Contribute to Root Cause Analysis (RCA) investigations and implement appropriate APM solutions (such as Dynatrace) and automation as necessary.
  • Roll out of new tools, technologies, and processes that have high business impact and are used by multiple teams that improve reliability and velocity.
  • Contribute to documentation and uplifting of teams.
  • Ability engage and collaborate with senior leadership and business stakeholders.

Requirements:

  • Current hands-on experience in Site Reliability or Observability engineering.
  • Prior experience in implementing SRE/Observability capability in a large-scale organization.
  • A solid level of understanding of Observability & Event Intelligence best practice.
  • Experience with implementation of Dynatrace across a diverse technology stack and ability to identify edge cases, failure modes, erroneous behavior, specific implementations.
  • Strong scripting/programming experience with at least one of the following languages:.NET, Python, Java, Go, C# or similar is beneficial.
  • You have hands-on experience with cloud infrastructure (AWS, GCE, Azure, Kubernetes, Docker).
  • Formal Certification in one of the following: AWS, GCE, Azure, Kubernetes, Docker is beneficial.
  • Experience with implementing Circuit breakers, Resilience frameworks, Fault tolerance, and self-healing mechanisms of services.
  • Strong organizational and interpersonal skills, with experience developing and instilling a culture of operational maturity.
  • Systematic problem-solving approach, coupled with effective communication skills and a sense of ownership and drive.

Grow with the Group

At our company, we care deeply about creating a workplace where our team members feel valued, respected, and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. We value flexibility, and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.

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