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Financial Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Labour Power Full time

About the Role:

The Billing Enquiries and Accounts Payable Administrator is accountable for processing vendor invoices, requesting credits from vendors, and reconciling complex vendor/hauler accounts. This role is also responsible for the timely completion of customer billing, Container Deposit Scheme payments, and vendor rebate enquiries involving documenting and investigating claims, processing credit notes or adjustments, and communicating with both vendors and customers along with providing regular reporting to internal departments.

Responsibilities:
  • Handle customer billing or vendor rebate/NCR enquiries/disputes inbound and outbound via phone & email in accordance with KPIs
  • Handle and investigate CDS payment enquiries via phone and email in accordance with KPIs
  • Communicate system-related issues to the relevant stakeholders
  • Investigate the customers/vendor dispute/queries using information such as service agreements, run sheets, tonnage reports, weighbridge docket data, billing information, and any other media available
  • Vendor payment reconciliation, allocation, and discrepancy resolution
  • Communicate with other departments as required, such as VR Master Data, Sales, Vendor Coordination Team, Weighbridge Control
  • Identify where a claim for credit must be made against a vendor to recover collection costs
  • Ensure errors and issues are rectified so that problems do not repeat
  • Raise credit/debit notes and vendor adjustments
  • Advise Credit Services of disputes that may delay customers remitting funds for invoices