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Medical Information Specialist
2 months ago
At Amgen, our purpose is to serve patients by delivering innovative treatments that improve lives. We strive to create a culture of collaboration, innovation, and excellence, where our employees can grow and thrive.
Job SummaryWe are seeking a highly skilled Medical Information Specialist to join our Regional Medical Information team in Sydney. In this role, you will play a critical part in supporting our call centre operations, Medical Information initiatives, and handling escalated inquiries.
Key Responsibilities- Collaboration & Administration:
- Support the Regional Medical Information team with the management of enquiries from patients and healthcare professionals across APAC.
- Support Regional Call Centre operations, training, and quality oversight.
- Contribute to local/regional/global Medical Information projects and cross-functional shared goals.
- Maintain local content repositories and manage content for the Call Centre.
- Analyze Medical Information content needs and provide input to global scientific teams.
- Adapt and maintain content according to local/regional requirements.
- Report on trends and insights for assigned products to business stakeholders.
- Respond to escalated inquiries in compliance with regulations and company guidelines.
- Ensure target service levels and customer expectations are met for the Call Centre.
- Maintain and expand product and therapeutic area knowledge.
- Stay current on regulations and codes affecting Medical Information.
We are looking for a collaborative, communicative, tech-savvy, and innovative individual with the following attributes/qualifications:
- BScPhm, PharmD, RN, MD, PhD, MSc, or BSc or equivalent essential.
- At least 3 years of experience in Medical Information essential.
- Direct clinical experience (e.g., pharmacy, nursing, medicine) favourable.
- Proficiency in literature searches, scientific literature appraisal, and writing.
- Experience in project management, cross-functional collaboration, and working with consultants/vendors.
- Residency and Work rights in Australia essential.
As a Medical Information Specialist at Amgen, you can expect a diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act. You will have vast opportunities to learn, and a generous Total Rewards Plan—comprising health, finance and wealth, work/life balance, and career benefits.
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