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Technical Assistance Specialist ANZ Region

3 weeks ago

Newcastle, New South Wales, Australia Globus Medical Full time
Position Summary
The IT Technical Support Specialist will be a key point of contact for hardware, software, and network support, ensuring smooth day-to-day IT operations in the Sydney office and remote support for other ANZ sites. This role requires collaboration with employees, IT teams, and vendors to troubleshoot issues, implement system updates, and maintain IT infrastructure.

Essential Functions:
  • Service Operations: Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices, printers, and hardware specific to the ANZ environment.
  • Cyber Security: Support IT Cybersecurity policies, including end-user training, password management, MFA, and endpoint security.
  • Technical Operations: Collaborate with the technical operations team and assist with infrastructure-related issues involving servers, network, and back-office IT services.
  • Business Systems & Support: Understand business systems used by ANZ sites and serve as Tier 1 support to document and route business system issues to the correct support group.

Our Values
Globus Medical's Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven. We pursue our mission with energy and passion, overcoming obstacles to deliver solutions that improve the lives of our customers and patients.

About Us
Globus Medical is an equal opportunity employer, committed to a diverse workforce. We value every person on our team and treat each other with respect, supporting an inclusive and respectful environment.