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1 week ago
We're looking for a skilled professional to join our team as a Customer Enquiries Consultant. In this role, you will play a key part in delivering high-quality customer service, handling interactions via phone and email, and working closely with the Customer Service Team.
">Key responsibilities include:
- Providing exceptional customer service and resolving issues efficiently and empathetically
- Managing own workload and meeting performance targets
- Contributing to continuous improvement efforts in a dynamic, customer-focused environment
The ideal candidate will have strong communication skills, product knowledge, and the ability to work effectively in a team. Experience in customer service, preferably in a contact centre or telecommunications environment, is highly valued.
To be successful in this role, you must have:
- Strong problem-solving and self-management skills
- Effective communication and interpersonal skills
- Ability to multitask and prioritize tasks efficiently
Our organisation is committed to creating a safe, inclusive, and supportive workplace where everyone can feel heard, valued, and respected. We champion equal opportunities for all employees and encourage applications from people of diverse backgrounds.
We offer a range of benefits, including:
- Equal employment opportunities
- Flexible working arrangements
- Professional development opportunities
- A commitment to diversity and inclusion
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your resume for consideration.
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