Data Center Operations Manager

6 days ago

Sydney, New South Wales, Australia Equinix, Inc. Full time

About Us

At Equinix, Inc., we are the world's digital infrastructure company, operating over 260 data centers across the globe. Our customers harness our trusted platform to bring together and interconnect foundational infrastructure at software speed.

We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

The Role:

The Senior Manager, Critical Facilities will oversee five critical sites essential to our Australian operations, focusing on optimizing performance and maximizing resource value.

This role involves taking ownership of all onsite facilities functions, managing engineering teams, collaborating cross-functionally, and supporting the SSC Director. Strong communication skills, risk identification, and proactive planning are essential.

Key Responsibilities:

  • Direct Management of 5 x IBX supervisors (who lead the team of 20 + engineers) and is responsible for the 24/7 operational oversight and direction of the SSC encompassing both technical and engineering disciplines within the critical facilities operation.
  • Articulates and drives the importance of working safely, effectively, and with high regard to human error avoidance.
  • In absence of SSC Director, will take on additional leadership and management tasks in relation to all operations.
  • Provides strategic guidance and direction to deliver Equinix priorities including SLA, Commit compliance, campus capacity management, and IBX availability.
  • Forecasts operational training needs, development plans, and secures resources for deploying training to address those needs.
  • Inspires and operates high-performing team that is fully engaged and meets its goals and performs with accountability and integrity. This will include overseeing all performance reviews, improvement and development plans, recruitment, and retention activities.

Infrastructure, Incident, and Vendor Management

  • Accountable for budget adherence, resource allocation, and drives successful implementation of maintenance initiatives across the site.
  • Oversees vendor qualifications for inclusion into campus projects/activities.
  • Works cross-functionally with Equinix Engineering and Construction groups assisting with the design and implementation of data center projects.
  • Plays an integral role in relation to any future construction, fit-out project, planning, and execution of works across the campus.
  • Collaborates with leaders on broad-scale Regional and Global projects that have an impact on the business, working with cross-functional teams, including Business Partners (Finance, IT, P&L) and general contractors.
  • Manages the teams to ensure completion to Equinix's required standards, KPIs, and SLAs, communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidents.
  • Drives root cause analysis and provides a clear direction for site teams, making recommendations for incident resolution and applies company resources to advance productivity and effectiveness.

Operations Strategy and Financial Management

  • Successfully manages/oversees the CAPEX and OPEX budgets.
  • Establishes and manages budget for the site, including assessing areas of risk and proactively identifying and mitigating these risks.
  • Takes a proactive approach to drafting proposals for data center infrastructure improvements which require capital expenditure approval.
  • Encompasses support for the company's strategic direction within IBX systems, policies, and procedures.
  • Builds collaborative relationships with our customer and customer support teams.
  • Provides detailed routine status reports on Data center performance for key metrics.
  • Drives overall accountability, consistency, and effectiveness across the Campus.

Qualifications, Skills, and Attributes:

  • 10+ years of experience in Critical Environments, with a focus on leading, developing, and optimizing engineering teams.
  • Demonstrated experience in Leadership/Management roles in multi-site capacity, including success in resource allocation and re-assignments.
  • Diploma/Degree in Engineering or related industry field or relevant certifications and experience.
  • Deep understanding of critical environments and ability to establish themselves as technical lead for all site engineering.
  • Dedication to delivering a great customer experience, and possession of effective presentation, verbal, and written communication skills.
  • Deep understanding of design documents, contracts, and technical information.
  • Overtly collaborative and team-oriented mindset for accomplishing complex goals.
  • High technical knowledge of computer software use (Microsoft applications & Email, etc.).
  • Demonstrated experience managing operational requirements and making targeted recommendations.

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