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Patient Access Team Leader

3 weeks ago


Melbourne, Victoria, Australia beBee Careers Full time

About the Role

  • Leading a team in a clinical operational setting, you will be responsible for managing patient access and ensuring high-quality service delivery. Key responsibilities include:

Operational Support

  • Recruitment, rostering, and leave management of the patient administration team
  • Incident management, patient complaints, and unacceptable patient behaviors

Patient Experience

  • Improving administration function performance to enhance patient access
  • Effective management of waitlists, recall, and appointment books
  • Quality and service improvements through continuous initiatives
  • Coordinating patients as required by clinical stakeholders

Operational and Financial Performance

  • Managing team budgets, salaries, and consumables
  • Financial reconciliation, refunds, and coding adjustments
  • Evaluating audit reports and department KPIs

Stakeholder Management

  • Liaising with clinicians and other stakeholders to support improved patient experience