Laboratory Support Specialist
2 weeks ago
About KE Select
KE Select is a renowned recruitment agency specializing in scientific, medical, and technical placements. With a strong presence in ANZ and APAC, we connect top professionals with leading organizations in the Biotechnology and Medical Technology sectors.
About the Role
The Technical Applications Specialist position is a newly created office-based role in East Melbourne, supporting clients in the Pharma, Food, and Life Science laboratories locally and internationally. This exciting opportunity is ideal for experienced Applications Support professionals looking to transition into a commercial role or seeking career growth.
Key Responsibilities
- Provide expert technical support to internal and external stakeholders via phone, email, and in-person interactions.
- Support customers with product availability, continuous improvement, and escalation requests.
- Handle customer complaints and proactively evaluate designs for support.
- Compile detailed customer information and collaborate with departments to drive investigations.
- Troubleshoot and conduct advanced data analysis.
About the Ideal Candidate
Candidates should possess experience in Applications Support roles, demonstrated chemistry laboratory experience in Analytical chemistry, and a strong understanding of laboratory practices and methodologies. Strong organizational skills, attention to detail, and prioritization abilities are essential for success in this role.
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