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Cloud Ambassador

2 weeks ago

Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? We're looking for a skilled Cloud Ambassador to join our AWS Support Engineering team.

We promote advancement opportunities across the organization to help you meet your career goals. Our follow-the-sun model means no after-hours on-call or mandated overtime in this role. If you're passionate about cloud computing and believe world-class support is critical to customer success, you might be the person we're looking for.

Key Responsibilities:

  • Solving customer cases through various contact channels, including telephone, email, and web/live chat
  • Applying advanced troubleshooting techniques to provide tailored solutions for customers
  • Driving customer interactions by thoughtfully working with customers to identify root causes of issues

A Day in the Life:

  • Learning and using groundbreaking technologies
  • Interacting with leading engineers around the world
  • Partnering with AWS teams to help reproduce and resolve customer issues