Perth Venue Operations Manager

2 weeks ago

Perth, Western Australia QT Full time

About QT

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?

About QT Perth

A place for explorers and wildflowers, QT Perth is an eclectic urban oasis where everyone fits in perfectly. Service obsessed? Better yet. Boasting designer guest rooms, event spaces, Santini Bar & Grill and Rooftop at QT, there are ample opportunities to insert your passion for making the day.

About the role

Key Responsibilities:

  • Abiding by all licensing restrictions and legislation.
  • 100% guest focus every shift. Engagement and guest interaction should be driven naturally through your team and yourself.
  • Drive the 'Good to Great' culture in all Outlets– People, Product & Service.
  • Drive and Up-sell all products and cross sell into departments.
  • Set minimum spend targets each shift for every guest and make sure they exceed these within their areas.
  • Monitor staff conduct ensure they are providing the highest level of service that is both courteous and friendly.
  • The correct pouring, presentation and serving of drinks, and presentation of all staff, consistency is the key.
  • As a manager you are there to guide staff – lead by example.
  • Motivate staff through positive reinforcement particularly at stressful times.
  • Conduct and be involved with regular training sessions.
  • Monitor opening and closing procedures.
  • Welcome staff and ensure their start times correspond to the roster.
  • Punctuality must be monitored.
  • Minimize wage costs by signing staff off when the floor becomes quiet and ensure staff enter the correct details and sign in the appropriate box.
  • Co-ordinate breaks ensuring staff levels are adequate.
  • Promptly signing staff off to manage wages.
  • Assign staff to sections and thoroughly brief them on the day/evenings events and hotel happenings – especially when busy.
  • Maintain the highest level of cleanliness in all areas on the floor and storage areas behind the bar; particularly the garden beds and pot plants – regularly cleaned by your team and ensuring no cigarette butts are left behind.

Benefits & Perks

At QT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.

  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at QT hotels.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our QT network.
  • Local community involvement, volunteering and charitable giving.

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