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Elderly Support Advisor

1 week ago

City of Monash, Australia at Full time
Job Description

The Senior Care Advisor will provide expert guidance and oversight on Home Care Packages (HCPs), ensuring compliance while maximising client well-being and independence. Key responsibilities include leading and mentoring care advisors, facilitating regular team meetings, one-on-one check-ins, and case discussions. Additionally, the role involves driving financial sustainability by overseeing client budgets and optimising resource allocation.

The successful candidate will uphold the highest standards of compliance, navigate complex client cases, and set clear expectations for performance, conduct, and quality standards. They will also champion service excellence by guiding care advisors in delivering exceptional client experiences.