Aged Care Support Specialist
1 week ago
About Arcare Aged Care
">- We are one of Australia's leading aged care providers, with over 50 residences across QLD, NSW, and VIC.
- Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.
Above Award Rates Salary: $27.94 - $30.54 per hour
">Your Role
">- You will play a crucial role in creating a positive and welcoming environment for residents and visitors alike.
- You will contribute to the overall experience and satisfaction of residents and families, making you an integral part of the leadership team.
Your Responsibilities
">- Greeting and Welcoming: Welcoming residents, visitors and families with a friendly and warm demeanour, creating a positive and inviting atmosphere.
- Communication: Managing incoming calls, directing them to the appropriate departments or individuals and handling general inquiries and messages efficiently.
- Appointment Scheduling: Scheduling appointments for residents to see medical professionals, therapists or other service providers as needed.
- Visitor Management: Registering and monitoring visitors, ensuring security and safety protocols are followed.
- Assisting Residents and Families: Providing information and assistance to residents and their families, addressing their queries and concerns and connecting them with the appropriate staff members when necessary.
- Administrative Support: Assisting with administrative tasks, such as rostering, filing, data entry, maintaining records, mail and deliveries.
The Ideal Candidate
">- Ability to manage rostering and team member allocations.
- Experience using employee scheduling software such as Humanforce or Time Target.
- Adaptable, passionate and willing to learn.
- Collaborative and skilled at teamwork.
- Friendly and effective communication abilities.
Benefits
">- Above Award Rates salary.
- Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more.
- Allowances: Uniform, meals, shift and public holidays.
- Paid Training and Development days.
- Reward & Recognition programs.
- Employee Assistance Program.
Be Part of Our Team
">We value diversity within our workforce and are an equal-opportunity employer. You must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain one).
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