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Client Service Officer
2 months ago
We are seeking a highly skilled and dedicated Client Service Officer to join our Estate Management team. As a key member of our team, you will be responsible for providing exceptional customer service and making important decisions to manage customer finances.
Key Responsibilities- Develop strategies to manage customer finances and make substitute decisions as needed.
- Communicate and engage with customers to understand their financial needs and existing arrangements.
- Build rapport and consult with customers to understand their aspirations and provide tailored solutions.
- Complete third-party payments on behalf of our customers and work closely with other divisions and external stakeholders to achieve quality outcomes.
- Respond to electronic communication and phone enquiries within a call centre environment and initiate, coordinate, and prioritize actions in response to these requests.
- Experience and passion for supporting people with disability, vulnerable, or older people.
- Excellent communication skills with the ability to work effectively with customers with a range of circumstances.
- Strong collaboration skills to build and develop working relationships.
- Understanding of NSW Trustee and Guardian's key services and customer base.
- Tertiary qualifications and/or demonstrated equivalent industry or professional experience in a relevant area.
NSW Trustee and Guardian offers a dynamic and supportive work environment that values diversity and inclusion. As a Client Service Officer, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.