Loss Prevention Associate

2 weeks ago

Gold Coast, Queensland, Australia beBee Careers Full time
Security and Risk Management Specialist

We are seeking a skilled Security and Risk Management Specialist to join our team. This is an exciting opportunity for someone who is passionate about maintaining the security of our stores within their district.

About the Role

This role will report to the Loss Prevention Manager and is responsible for ensuring the security of our stores. The main objectives of this position are to act as a visual deterrent to criminal activity, respond to incidents, promote compliance, and support our Loss Prevention strategy.


Key Responsibilities
  1. Deter theft and fraud by completing high profiling activities and offering customer service
  2. Ensure all physical security systems are operational and functioning correctly (CCTV, alarms, monitors, tethers, security tags, detachers, locks, safes, punch code locks and keys)
  3. Manage customer access to tethered items and products in cabinets
  4. Manage the alarm codes for the store
  5. Respond to EAS gate activations
  6. Respond to incidents and gather preliminary evidence (Incident details, CCTV, property details etc)
  7. Refer serious incidents to the Loss Prevention Manager
  8. Identify and rectify any non-compliance with the merchandise protections guide
  9. Review EAS to CCTV reporting and notify the Loss Prevention Manager of known thefts
  10. Conduct random SOH checks to test inventory accuracy
  11. Conduct random bag checks on customers and Associates
  12. Conduct random locker checks
  13. Conduct random delivery checks to test inventory accuracy
  14. Conduct Loss Prevention Awareness training
  15. Build strong working relationships with internal and external stakeholders
  16. Promote compliance with all policies and procedures
  17. Support stores with the cash collection and change process
  18. Work with Store Management to administer the UDA process

Requirements
  • A current Security Industry Employee Licence
  • A current driver's license and access to a motor vehicle
  • At least 3 years Loss Prevention experience
  • Flexible with local travel and working hours
  • Strong and effective conflict resolution skills
  • Ability to influence others and build relationships
  • Results driven

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