Service Designer Leader

1 week ago


Surry Hills, New South Wales, Australia HOBAN Recruitment Full time

HOBAN Recruitment is a leading provider of recruitment services in Australia, helping clients find the best talent for their business needs. As an EL1 Level Service Designer with HOBAN, you will play a key role in delivering impactful service improvements within the Disability sector.

Based in Surry Hills, Sydney NSW, this full-time position offers a competitive salary of $85,000 per year, including casual loading and superannuation benefits.

The ideal candidate will have strong organisational skills, a passion for participant-centric improvements, and experience in journey mapping, stakeholder engagement, and user research. They will also possess desirable skills in report writing, prototyping, data analysis, and workshop facilitation.

About the Role:

Job Description

This leadership role involves managing complex design and stakeholder initiatives that ensure the delivery of high-quality, participant-centred services. You will guide a dedicated team, influence decision-making, and drive process, platform, and practice improvements aligned with the Participant Service Charter principles.

Benefits
  • A competitive salary of $602.55 per day, providing financial stability and recognition for your expertise.
  • 11.5% superannuation to secure your future and support your retirement planning.
  • A flexible work environment that enables a healthy work-life balance.

About You:

Requirements
  • Motivated and experienced service designer with strong organisational skills.
  • Passion for participant-centric improvements.
  • Experience in journey mapping, stakeholder engagement, and user research.
  • Desirable skills in report writing, prototyping, data analysis, and workshop facilitation.

We value diversity and welcome applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.



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