Technical Product Specialist

2 weeks ago

Narrabri, Australia beBeeEngineering Full time $80,000 - $100,000
Job Summary

We are seeking a Technical Product Specialist to play a crucial role in delivering technical product application support to customers and the sales team.

Key Responsibilities
  • Respond to product application inquiries and provide tailored engineering solutions and product recommendations.
  • Deliver analytical and technical support for customer issues and internal sales requirements.
  • Analyse pump sealing applications and recommend performance improvements.
  • Conduct technical training sessions, product installations, and workshops.
  • Perform site visits with customers and field representatives to assess equipment, conduct surveys, and offer engineering support.
  • Address technical issues related to product quality and functionality.
Design & Documentation
  • Create and maintain 3D models and 2D drawings using CAD software.
  • Conduct inspections of incoming and outgoing goods and issue certificates of conformance.
  • Ensure product information, documentation, and specifications are accurate and up to date.
  • Maintain compliance with relevant industry, product, and process standards.
Data Analysis & Process Improvement
  • Develop and maintain Excel-based tools for costing, pricing, and product selection.
  • Support pricing strategies through sales and pricing data analysis.
  • Assist in maintaining ISO 9001:2015 certification and the Quality Assurance Manual.
  • Contribute to the creation and maintenance of inventory parts and BOMs in the Pronto ERP system.
  • Support product launches and marketing initiatives.
  • Collaborate with cross-functional teams to drive continuous improvement and enhance operational efficiency.
Additional Responsibilities
  • Build expertise in product management and ERP systems.
  • Maximise the use of Microsoft Office 365 tools to streamline workflows.
  • Document and map engineering and operational processes; participate in process reviews.
  • Develop tools and procedures to support engineering functions.
  • Participate in stocktakes and other project-based tasks as directed.
  • Maintain accurate records and perform general administrative duties.

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